Review and Content Policy

Effective 2026-06-01 · Last updated 2026-06-01

Review and Content Policy

Effective date: June 1, 2026

Reviews are the foundation of trust on goScout. This policy explains what makes a valid review, how we handle disputes, and what content is and isn't allowed.

1. Who Can Leave a Review

Only customers who have completed a job through the goScout platform may leave a review for a provider. Reviews are verified - they are linked to a real job record in our system. You cannot review a provider you have not hired through goScout, review a provider you have a personal relationship with, leave more than one review per job, or review your own business.

2. What Makes a Good Review

A helpful review describes the actual service experience, is specific about what was done well or poorly, is at least 20 characters long (required), and may include up to 3 photos of the completed work. We encourage honest, constructive feedback - both positive and negative.

3. Content Standards

Reviews and all user-submitted content must be truthful and based on genuine first-hand experience, must not contain hate speech, slurs, or discriminatory language, must not contain personal attacks, threats, or harassment, must not include private information about another person, must not be spam or promotional content, and must not contain profanity or sexually explicit material.

4. What We Will Remove

goScout will remove a review if it was not submitted by a genuine customer of the provider, contains demonstrably false statements of fact, violates the content standards in Section 3, was submitted in bad faith as part of a coordinated attack on a provider, or was submitted in exchange for compensation. We will not remove a review simply because the provider disagrees with the rating, the customer had a negative experience, or the provider believes it is unfair.

5. How to Dispute a Review

Providers: if you believe a review violates this policy, email [email protected] with the review ID and your reason. We will investigate and respond within 5 business days. Customers: if your review was removed and you believe this was in error, contact [email protected] within 14 days. goScout's decision on review disputes is final.

6. Provider Responses

Providers can reply once to reviews publicly. Providers who have concerns about a specific review may contact support.

7. Review Integrity

goScout reserves the right to investigate unusual review patterns, including multiple negative reviews from the same IP address, reviews submitted immediately after a dispute between customer and provider, and reviews that appear coordinated or inauthentic. Providers or customers found to be manipulating reviews will have their accounts suspended.

8. Reporting Content

To report any content that violates this policy, email [email protected] with a description of the content and the reason for your report.

9. Licence

By submitting a review or photo, you grant goScout a non-exclusive, royalty-free licence to display and use that content on the Platform and in goScout's marketing materials. You retain ownership of your content.

10. Contact

Email: [email protected] Response time: within 3 business days