Service Provider Agreement
Effective 2026-06-01 · Last updated 2026-06-01
Effective date: June 1, 2026
This Service Provider Agreement ("Agreement") supplements goScout's Terms of Service and applies specifically to users who register as service providers ("Providers") on goscout.ca. By completing Provider registration, you agree to this Agreement in addition to the Terms of Service.
1. Provider Status
You are an independent contractor, not an employee, agent, or partner of goScout Inc. goScout does not direct, supervise, or control your work. You are solely responsible for how and when you perform services, the quality and safety of your work, your tax obligations (GST/HST, income tax), compliance with all applicable laws, codes, and regulations, and obtaining and maintaining required licenses and insurance.
2. Licensing and Insurance
You represent and warrant that you hold all licenses, certifications, and permits required by law to perform the services you advertise in your service area, you carry liability insurance appropriate for the services you offer, and you will keep this information current and accurate on your profile.
goScout displays self-declared licensing and insurance information as provided by you. goScout does not independently verify this information. Misrepresenting your credentials is a violation of this Agreement and may result in immediate account suspension.
3. Profile and Content
Your business phone number, contact email, and website will be displayed
publicly on your profile, visible to all visitors including those who are
not signed in.
You are responsible for all content on your profile, including business name, bio, photos, and pricing information, accuracy of your service area and availability, and responding to job requests promptly (within 48 hours recommended). goScout reserves the right to remove or edit content that violates our policies. We may also suspend or delist your profile if your account becomes inactive (no login for 60 days) without prior notice.
4. Jobs and Customer Commitments
When you accept a job through goScout, you are entering into a direct service agreement with the customer. goScout is not a party to that agreement. You are responsible for fulfilling the agreed scope of work. Disputes about service quality, pricing, or outcomes are between you and the customer; goScout has no obligation to mediate. We encourage you to confirm scope, price, and timeline in writing before commencing work.
5. Subscription and Billing
Your subscription is billed monthly at the current rate ($29 CAD/month as of the effective date above). Your profile appears in search results only while your subscription is active or within a valid free trial period. goScout does not charge per-lead fees or commissions on jobs. See the Terms of Service for full cancellation and payment terms.
6. Off-Platform Activity
You agree not to solicit customers you first contacted through goScout to engage your services exclusively off-platform in order to avoid goScout's fees, and not to share your contact information in your public bio for the purpose of bypassing goScout's contact system. Note: this clause applies only to deliberate circumvention of goScout's platform value. You are free to have other clients, websites, and channels.
7. Conduct Standards
You agree to treat customers with professionalism and respect, not discriminate against customers on the basis of race, gender, religion, sexual orientation, disability, national origin, or other protected grounds under applicable human rights law, not engage in aggressive, threatening, or harassing behaviour, and report any safety incidents or concerns to goScout promptly.
8. Account Suspension and Termination
goScout may suspend or terminate your provider account with or without notice if you violate this Agreement or the Terms of Service, receive multiple substantiated complaints from customers, provide false information about your credentials, engage in fraudulent or abusive conduct, or fail to pay your subscription after a grace period. Upon termination, your profile will be removed from search results. Reviews associated with your profile will remain on record for platform integrity purposes.
9. Feedback and Reviews
You acknowledge that customers may leave reviews about your services. You agree not to offer incentives in exchange for positive reviews, attempt to remove legitimate negative reviews by threatening or pressuring customers, or submit fake reviews about your own business or competitors. Disputes about review authenticity should be directed to [email protected].
10. Taxes
You are solely responsible for reporting and remitting all applicable taxes, including income tax and GST/HST, on revenue earned from customers. goScout will not withhold taxes on your behalf. Providers who exceed the $30,000 CAD annual threshold must register for and collect GST/HST independently.
11. Limitation of Liability
goScout is not liable for loss of income or leads resulting from platform downtime, customer disputes or non-payment for services, damages arising from work you perform for customers, or any claim by a third party relating to your business operations.